Review of Technology Opportunities for GLM's Information Systems Research Paper

Review of Technology Opportunities for GLM's Information Systems Management 2012-2017 - Research Paper Example This new technology has been seen to have a lot of potential. With the advent of information technology, there is a lot to be desired with the adoption of mobile applications. The mobile phone technology is proving to be a simple and effective method of managing applications and businesses. There is also the technology of customer relationship management software that has been used and employed extensively. With the use of this enterprise software, it is simple to manage the relationship that the organization has with the clients. It is good to know what the clients require. This paper will look at the role that the three technologies have on GLM Company. It will assess the role that these three technologies have. Introduction There have been some trends which have boosted the growth of enterprise software in the market. The first factor that was considered is the achievement of integrated information architectures which is used to improve the performance of business systems. When on e company adopts the use of enterprise software, the competition will also be compelled to adopt enterprise software so that they are at par in competition. The second fact that has boosted the adoption of packaged software is the Y2K bug which was feared as the world turned to the millennium. Since the bug was solved, another factor is the striving of the European Union to have one currency. This encouraged the companies to have packaged software to replace tailor-made software solutions. This is seen as a way of solving a universal bug instead of having independent software developers. This is hard because there will be difficulty if bugs like Y2K is realized in the market. Another factor is that there is the paradigm shift of businesses from the offline systems to e-commerce. There are the greater advances in technology where the companies are shifting to the use of the Internet for solutions to the problems and challenges found in the business world. A brief review of the organi zation’s IS/IM to date after the implementation of the findings from BCCD The organization’s information system has been greatly improved since the implementation of the finding from BCCD. The operations and activities in different departments have been running on smoothly. The major challenges the organization faces and need to be addressed is the fact the different systems that are running in each department are independent. These make the flow of information from one department to another and hence slow down the speed of doing business. Another issue that still exists is the fact that these systems are managed separately. This gives room to risk like fraud. As such there is need for improvement in the system so that these entire shortcomings are addressed. We must enhance marketing capability to respond to new markets 2. We must improve customer communication 3. We must build integrated IT systems which are easy to manage and responsive to customer needs 4. We must improve working environment and practices for staff. 5. We must provide customer support training for key customer interface staff. 6. We must enhance sales to increase existing markets. Description of the technologies Mobile technologies One challenge that the company has been facing is ensuring that they are efficient in offering the services and also being able to outdo its competing firms. Often, the staff is faced with the difficulty of both attending to clients and attending the training workshops that were demanded. The